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The hidden leak in service: How data is exposing the customer retention crisis and how to fix it

Podcast Recaps

Nov 26, 2025

The hidden leak in service: How data is exposing the customer retention crisis and how to fix it

Dealers are entering a new era of competition—and Carvana is quietly setting the pace

The Breakdown

Nov 26, 2025

Dealers are entering a new era of competition—and Carvana is quietly setting the pace

Automaker parts markups are driving service customers to independents, warns Dave Rogers

Dealer Strategies

Nov 25, 2025

Automaker parts markups are driving service customers to independents, warns Dave Rogers

Auto loan rejections surge as Gen Z faces growing credit strain

Daily News

Nov 25, 2025

Auto loan rejections surge as Gen Z faces growing credit strain

Subprime auto lender Flagship Credit sells operating assets to investment fund

Daily News

Nov 25, 2025

Subprime auto lender Flagship Credit sells operating assets to investment fund

Nick Saban's Dream Motor Group buys Toyota, Lexus location from Brett Sutherlin

Daily News

Nov 25, 2025

Nick Saban's Dream Motor Group buys Toyota, Lexus location from Brett Sutherlin

Used-car prices are falling fast—here’s what it means for inventory and appraisals

Market Pulse

Nov 25, 2025

Used-car prices are falling fast—here’s what it means for inventory and appraisals

Wholesale used-car prices hold steady heading into year-end

Daily News

Nov 24, 2025

Wholesale used-car prices hold steady heading into year-end

Bankrupt auto supplier First Brands sues ex-CEO for allegedly misusing company funds

Daily News

Nov 24, 2025

Bankrupt auto supplier First Brands sues ex-CEO for allegedly misusing company funds

Hyundai debuts Crater Concept as it targets booming off-road SUV market

Daily News

Nov 24, 2025

Hyundai debuts Crater Concept as it targets booming off-road SUV market

Ford is recalling nearly 230K Bronco SUVs due to flawed software

Daily News

Nov 24, 2025

Ford is recalling nearly 230K Bronco SUVs due to flawed software

Hyundai, Kia are recalling over 335K vehicles for faulty fuel tanks

Daily News

Nov 24, 2025

Hyundai, Kia are recalling over 335K vehicles for faulty fuel tanks

Prestige Financial halts new loans, Carvana buys San Diego CDJR, Ford partners with Amazon Autos for CPO sales

The Weekly

Nov 22, 2025

Prestige Financial halts new loans, Carvana buys San Diego CDJR, Ford partners with Amazon Autos for CPO sales

From college QB to general manager: Zach Terrell’s leadership lessons from Zeigler Auto Group

Dealer Strategies

Nov 21, 2025

From college QB to general manager: Zach Terrell’s leadership lessons from Zeigler Auto Group

Study: Dealer service retention falls as independent shops gain ground

Daily News

Nov 21, 2025

Study: Dealer service retention falls as independent shops gain ground

New-car sales poised to drop 5% as pull-ahead EV purchases skew market

Daily News

Nov 21, 2025

New-car sales poised to drop 5% as pull-ahead EV purchases skew market

THE LATEST AUTO RETAIL NEWS IN 5 MINUTE BITES

Join over 90,000+ subscribers and stay ahead with actionable insights, sharp analyses, and interviews from the world’s leading dealership owners and experts.

THE LATEST AUTO RETAIL NEWS IN 5 MINUTE BITES

Join over 90,000+ subscribers and stay ahead with actionable insights, sharp analyses, and interviews from the world’s leading dealership owners and experts.

Podcast Recaps

The hidden leak in service: How data is exposing the customer retention crisis and how to fix it

Featuring Kevin Frye, Marketing Director with Jeff Wyler Automotive Family, and Paul Nadjarian, Chief Product Officer at CARFAX

26 November 2025

The Breakdown

Dealers are entering a new era of competition—and Carvana is quietly setting the pace

It's time to adapt or sell.

Car Dealership Guy

26 November 2025

Dealer Strategies

Automaker parts markups are driving service customers to independents, warns Dave Rogers

OEM pricing strategy has created an affordability ceiling that makes service retention often mathematically impossible on certain vehicles. (3 min. read)

25 November 2025

Daily News

Auto loan rejections surge as Gen Z faces growing credit strain

“We’re seeing a reordering of payment priorities, with auto loans now surpassing mortgages at the top and student loans at the bottom,” said Tommy Lee, senior director of Predictive Scores and Analytics at FICO. (3 min. read)

Marcus Amick

25 November 2025

Daily News

Subprime auto lender Flagship Credit sells operating assets to investment fund

“There is a great opportunity ahead to grow our originations, while adding value to our dealer network,” stated Flagship Credit CEO Bob Hurzeler. (3 min. read)

Marcus Amick

25 November 2025

Daily News

Nick Saban's Dream Motor Group buys Toyota, Lexus location from Brett Sutherlin

CDG News alert (1 min. read)

25 November 2025

Market Pulse

Used-car prices are falling fast—here’s what it means for inventory and appraisals

Go deeper: 5 min. read

Ash Savage

25 November 2025

Daily News

Wholesale used-car prices hold steady heading into year-end

“The fact that (sales conversion is) rising while used retail sales increase, tells me that there’s still solid demand from dealers,” said Jeremy Robb, deputy chief economist at Cox Automotive. (4 min. read)

24 November 2025

Daily News

Bankrupt auto supplier First Brands sues ex-CEO for allegedly misusing company funds

“This is an important step toward stabilizing First Brands’ operations and securing a long-term future for the company’s world-class portfolio,” stated chief restructuring officer Chuck Moore. (4 min. read)

Marcus Amick

24 November 2025

Daily News

Hyundai debuts Crater Concept as it targets booming off-road SUV market

The off-road SUV market—which had an estimated value of $85 billion in 2024—is expected to reach $160 billion by 2034. (3 min. read)

Marcus Amick

24 November 2025

Daily News

Ford is recalling nearly 230K Bronco SUVs due to flawed software

CDG News alert (1 min. read)

24 November 2025

Daily News

Hyundai, Kia are recalling over 335K vehicles for faulty fuel tanks

CDG News alert (1 min. read)

24 November 2025

The Weekly

Prestige Financial halts new loans, Carvana buys San Diego CDJR, Ford partners with Amazon Autos for CPO sales

Plus, insights on Q3’s F&I surge

22 November 2025

Dealer Strategies

From college QB to general manager: Zach Terrell’s leadership lessons from Zeigler Auto Group

"There are so many similarities between athletics and the car business," said general manager Zach Terrell. "The competitive landscape, the accountability.” (5 min. read)

21 November 2025

Daily News

Study: Dealer service retention falls as independent shops gain ground

Only 54% of people with cars two years old or newer went back to the dealership where they purchased their vehicle for service, down from 72% in 2023, per Cox Automotive. (3 min. read)

Marcus Amick

21 November 2025

Daily News

New-car sales poised to drop 5% as pull-ahead EV purchases skew market

“November’s results reflect another notable—yet anticipated—decline in the new-vehicle sales pace,” said J.D. Power’s Thomas King. (3 min. read)

Marcus Amick

21 November 2025