Dealer Strategies

News coverage of Daily Dealer Live segments

Fixed ops leaders prioritize customer retention in roundtable discussion

Dealer Strategies

Sep 15, 2026

Fixed ops leaders prioritize customer retention in roundtable discussion

Scott Pharr buys Nissan store, navigates tornado hours later

Dealer Strategies

Sep 8, 2026

Scott Pharr buys Nissan store, navigates tornado hours later

Stuckey Automotive launches change to new DMS, CRM to fix tech stack

Dealer Strategies

Aug 31, 2026

Stuckey Automotive launches change to new DMS, CRM to fix tech stack

Texas dealerships work to stay cool as temps soar past 100

Dealer Strategies

Aug 24, 2026

Texas dealerships work to stay cool as temps soar past 100

Mark Miller Subaru launches Carvana-style purchase option

Dealer Strategies

Aug 24, 2026

Mark Miller Subaru launches Carvana-style purchase option

Lexus and Toyota of Montgomery stores set service records for five straight months

Dealer Strategies

Aug 24, 2026

Lexus and Toyota of Montgomery stores set service records for five straight months

Harris Auto Group uses service reviews, $49 oil changes to drive customer retention

Dealer Strategies

Aug 20, 2026

Harris Auto Group uses service reviews, $49 oil changes to drive customer retention

Niello Company hits 100% compliance with technicians' MPI submissions

Dealer Strategies

Aug 17, 2026

Niello Company hits 100% compliance with technicians' MPI submissions

Murdock CDJR tops $300K service gross by utilizing technology, processes

Dealer Strategies

Aug 12, 2026

Murdock CDJR tops $300K service gross by utilizing technology, processes

Bob Ruth Ford on acquiring 350+ used vehicles from consumers

Dealer Strategies

Aug 3, 2026

Bob Ruth Ford on acquiring 350+ used vehicles from consumers

Fixed ops and used cars power Honda Marysville's 'surprisingly good' July

Dealer Strategies

Jul 22, 2026

Fixed ops and used cars power Honda Marysville's 'surprisingly good' July

Preston Automotive's transparent pricing process scales to multiple stores

Dealer Strategies

Jul 21, 2026

Preston Automotive's transparent pricing process scales to multiple stores

Inspect what you expect: Inside one Chevy GM's daily accountability notebook

Dealer Strategies

Jul 18, 2026

Inspect what you expect: Inside one Chevy GM's daily accountability notebook

Downing Auto Group on logging the top stores for their brands in Louisiana

Dealer Strategies

Jul 13, 2026

Downing Auto Group on logging the top stores for their brands in Louisiana

Valley Kia's internet director on rebuilding a department, placing people in the right positions

Dealer Strategies

Jul 8, 2026

Valley Kia's internet director on rebuilding a department, placing people in the right positions

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

Dealer Strategies

Jul 7, 2026

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

Dealer Strategies

Jul 1, 2026

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

Sherwood Ford service business grows 40%, surpassing initial 30% goal

Dealer Strategies

Jun 30, 2026

Sherwood Ford service business grows 40%, surpassing initial 30% goal

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Dealer Strategies

Jun 30, 2026

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Dealer Strategies

Jun 24, 2026

Hawk Auto Group cuts volume by up to 20% with no change to revenue

Keep rolling: All American Ford finds new ways to perfect mobile service

Dealer Strategies

Jun 23, 2026

Keep rolling: All American Ford finds new ways to perfect mobile service

McGovern CDJR on turning leads to sales: 'Connecting is the biggest thing'

Dealer Strategies

Jun 18, 2026

McGovern CDJR on turning leads to sales: 'Connecting is the biggest thing'

Dealer Strategies

Jun 16, 2026

Toyota dealer logs three record months tied to use of MPI videos

Piazza fights store blindness, 5% drop in close rates with fresh eyes

Dealer Strategies

Jun 11, 2026

Piazza fights store blindness, 5% drop in close rates with fresh eyes

Fixed ops director flexes lifetime warranty, need for speed retention success

Dealer Strategies

Jun 9, 2026

Fixed ops director flexes lifetime warranty, need for speed retention success

Dealer Strategies

Sep 15, 2026

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3 min read

Fixed ops leaders prioritize customer retention in roundtable discussion

Growing mobile service path to keeping customers. (4 min. read)

Richard Greene

Dealer Strategies

Sep 8, 2026

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3 min read

Scott Pharr buys Nissan store, navigates tornado hours later

It was far from the start he envisioned after a long journey to owning his own dealership. (4 min. read)

Richard Greene

Dealer Strategies

Aug 31, 2026

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2 min read

Stuckey Automotive launches change to new DMS, CRM to fix tech stack

30 days in seven-store group seeing benefits (4 min. read)

Richard Greene

Dealer Strategies

Aug 24, 2026

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3 min read

Texas dealerships work to stay cool as temps soar past 100

Appointments, snow cones, schedule adjustments help to beat heat. (4 min. read)

Richard Greene

Dealer Strategies

Aug 24, 2026

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4 min read

Mark Miller Subaru launches Carvana-style purchase option

Customers can choose to 'skip the salesperson' on the group's main website (though AI agent 'No Sell Nell' is on hand to help). (3 min. read)

Julie Walker

Dealer Strategies

Aug 24, 2026

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2 min read

Lexus and Toyota of Montgomery stores set service records for five straight months

Focus on personnel, accountability and MPIs produce results. (3 min. read)

Richard Greene

Dealer Strategies

Aug 20, 2026

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2 min read

Harris Auto Group uses service reviews, $49 oil changes to drive customer retention

"Customers don't come back for a multitude of reasons, but it usually comes down to the way we treat our customers and the experience they have." (4 min. read)

Richard Greene

Dealer Strategies

Aug 17, 2026

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2 min read

Niello Company hits 100% compliance with technicians' MPI submissions

The group is now aiming for 90% open rates among customers receiving said MPIs. (4 min. read)

Richard Greene

Dealer Strategies

Aug 12, 2026

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2 min read

Murdock CDJR tops $300K service gross by utilizing technology, processes

Back in May, Phil Pecoraro, who acquired the store a year ago, had set the projection at $280,000. (4 min. read)

Richard Greene

Dealer Strategies

Aug 3, 2026

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3 min read

Bob Ruth Ford on acquiring 350+ used vehicles from consumers

“86% of the inventory we sell in the first 30 days,” Vice President Rob Dell said.

Richard Greene

Dealer Strategies

Jul 22, 2026

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2 min read

Fixed ops and used cars power Honda Marysville's 'surprisingly good' July

The group now employs 70 technicians, with room to grow. (3 min. read)

Julie Walker

Dealer Strategies

Jul 21, 2026

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3 min read

Preston Automotive's transparent pricing process scales to multiple stores

“Transparency doesn't mean the race to the bottom," JB Burnett, Preston’s executive GM, said. (3 min. read)

Julie Walker

Dealer Strategies

Jul 18, 2026

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2 min read

Inspect what you expect: Inside one Chevy GM's daily accountability notebook

“I do keep a pad, a notepad with me wherever I go,” GM Pat Malloy said. (3 min. read)

Julie Walker

Dealer Strategies

Jul 13, 2026

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2 min read

Downing Auto Group on logging the top stores for their brands in Louisiana

“Whether that’s a sales process, service drive process, or reporting, we look to have those core processes aligned regardless of manufacturer or location.” (3 min. read)

Richard Greene

Dealer Strategies

Jul 8, 2026

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2 min read

Valley Kia's internet director on rebuilding a department, placing people in the right positions

“Now this total happiness [runs] through the dealership, and I think that has pushed us through our record last month,” said Nicolas Velez. (3 min. read)

Julie Walker

Dealer Strategies

Jul 7, 2026

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2 min read

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

There’s been a 1,400% increase in strategic cargo theft of vehicles. (4 min. read)

Richard Greene

Dealer Strategies

Jul 1, 2026

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1 min read

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

“I want to be wherever my customers are, and Amazon believes that we’ll provide the same experience they do,” said EV Auto CEO and co-founder Alex Lawrence. (3 min. read)

Richard Greene

Dealer Strategies

Jun 30, 2026

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2 min read

Sherwood Ford service business grows 40%, surpassing initial 30% goal

“We’ve completely changed what we do and how we do it," said Service Director Damon Egan. (4 min. read)

Richard Greene

Dealer Strategies

Jun 30, 2026

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2 min read

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Thomas' comments follow recent policy developments, including restrictions on Chinese-connected automakers such as Polestar. (3 min. read)

Marcus Amick

Dealer Strategies

Jun 24, 2026

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2 min read

Hawk Auto Group cuts volume by up to 20% with no change to revenue

“We’re doing less, making the same,” said Director of Parts Operations Vince McIsaac. (3 min. read)

Richard Greene

Dealer Strategies

Jun 23, 2026

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2 min read

Keep rolling: All American Ford finds new ways to perfect mobile service

And that includes booking mobile appointments for all new cars upon delivery. (3 min. read)

Julie Walker

Dealer Strategies

Jun 18, 2026

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3 min read

McGovern CDJR on turning leads to sales: 'Connecting is the biggest thing'

One of the top ideas he’s kicking around is connecting with customers in his area by capitalizing on the excitement of the World Cup. (4 min. read)

Richard Greene

Dealer Strategies

Jun 16, 2026

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2 min read

Toyota dealer logs three record months tied to use of MPI videos

“That’s what I’ve instilled into my technicians. ‘Hey, you’re the doctor. They want to hear from you.’" shared Service Director Joel Love.

Richard Greene

Dealer Strategies

Jun 11, 2026

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2 min read

Piazza fights store blindness, 5% drop in close rates with fresh eyes

"There's nothing like having a third-party outside person that's there, there to double-check you," said Fixed Ops Director Dave Rogers. (4 min. read)

Richard Greene

Dealer Strategies

Jun 9, 2026

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2 min read

Fixed ops director flexes lifetime warranty, need for speed retention success

He's aiming for a retention rate of 48-49%. (3 min. read)

Julie Walker