How Mohawk Honda acquired 75 used cars from its service drive in March
"Out of a hundred customers, we might get one person that's like, 'eh, leave me alone, and that might even be high," said GM Greg Johnson. (4 min. read)
GM Mike Yates on using AI for service, inventory, and search visibility at BMW of Bridgewater
"I think, as dealers, [we] need to know, are we visible? And if we're not, how do we become visible?" said Mike Yates, general manager at BMW of Bridgewater. (4 min. read)
Doc fees, disclaimers, and third-party listings: What dealers need to fix before the FTC comes looking
Adam Crowell and Barrett Beatty joined Daily Dealer Live to discuss what recent warning letters mean and what dealers should do about them. (3 min. read)
The fixed ops playbook behind Willis Automotive's best CSI year
"When I started in the business 25 years ago, we were out there having fun every day. So, let's just do that," said Ryan Carlstedt, EVP of fixed operations. (4 min. read)
Granbury Kia GM on conveying luxury at a mass-market store
“I believe if people treat people like a million dollars, they'll spend a million dollars,” said James Seale, Managing Partner and GM of Granbury Kia. (4 min. read)
Rising transport fraud puts dealer inventory at risk, Auto Hauler Exchange says
"Make sure you have your checks and balances in place...because it is everywhere," said Frank Zombo, VP of sales at Auto Hauler Exchange. (3 min. read)
The scheme is known as “bust-out” fraud, in which individuals build up strong credit profiles before securing multiple loans and intentionally defaulting. (4 min. read)
'Stuck inside these four walls': What one parts director learned from working outside auto
Rather than treating his other-industry experience as a liability, Vince McIsaac says his outsider’s perspective shapes how he runs his department. (3 min. read)
As 84-month auto loan terms grow, dealer Brian Benstock explains the long-term cost
"We want to find more customers, we want to create more customers, we want to serve more customers, we want to keep more customers," he said. (2 min. read)
West coast dealer group cuts third-party ad dependency with CDP investment
"At any given time, 3% of our book of business is looking to buy a car," said Dennis Gingrich, sales and finance director at The Niello Company. (3 min. read)