Dealer Strategies

Why this Hyundai store sends a video follow-up to every single internet lead

Dealer Strategies

Dec 22, 2025

Why this Hyundai store sends a video follow-up to every single internet lead

Why Strosnider Chevrolet joined the growing list of dealers rethinking wholesale auctions

Dealer Strategies

Dec 18, 2025

Why Strosnider Chevrolet joined the growing list of dealers rethinking wholesale auctions

How Toothman Ford’s 12-to-1 used-car strategy built a small-market powerhouse

Dealer Strategies

Dec 17, 2025

How Toothman Ford’s 12-to-1 used-car strategy built a small-market powerhouse

Mid-Atlantic dealer Andy Wright on why OEMs should scale back ‘destructive’ stair-step programs

Dealer Strategies

Dec 16, 2025

Mid-Atlantic dealer Andy Wright on why OEMs should scale back ‘destructive’ stair-step programs

How Pohanka Auto Group is making “no appointment needed” work in fixed ops

Dealer Strategies

Dec 12, 2025

How Pohanka Auto Group is making “no appointment needed” work in fixed ops

Dealer Strategies

Dec 11, 2025

From loaner chaos to loyalty engine: How Ramsey Mazda built a 55% retention playbook

Transparency, convenience, and fun guide Steele Auto Group's video-driven sales process

Dealer Strategies

Dec 9, 2025

Transparency, convenience, and fun guide Steele Auto Group's video-driven sales process

One general manager’s system for lead handling accountability with no BDC

Dealer Strategies

Dec 1, 2025

One general manager’s system for lead handling accountability with no BDC

From Hellcats to hackers: How Swickard turned its stores into fraud-fighting fortresses

Dealer Strategies

Nov 28, 2025

From Hellcats to hackers: How Swickard turned its stores into fraud-fighting fortresses

Catherine York Mace shares approach to immersive leadership training

Dealer Strategies

Nov 28, 2025

Catherine York Mace shares approach to immersive leadership training

Why Cavender Auto Group is intentionally ‘overpaying’ for service drive trade-ins

Dealer Strategies

Nov 27, 2025

Why Cavender Auto Group is intentionally ‘overpaying’ for service drive trade-ins

Automaker parts markups are driving service customers to independents, warns Dave Rogers

Dealer Strategies

Nov 25, 2025

Automaker parts markups are driving service customers to independents, warns Dave Rogers

From college QB to general manager: Zach Terrell’s leadership lessons from Zeigler Auto Group

Dealer Strategies

Nov 21, 2025

From college QB to general manager: Zach Terrell’s leadership lessons from Zeigler Auto Group

VADA Pres. Don Hall explains three mistakes holding service departments back

Dealer Strategies

Nov 19, 2025

VADA Pres. Don Hall explains three mistakes holding service departments back

Used-car shortages are intensifying trade-in competition, says Brian Kramer

Dealer Strategies

Nov 17, 2025

Used-car shortages are intensifying trade-in competition, says Brian Kramer

How this D.C.-area dealer supported customers through the government shutdown

Dealer Strategies

Nov 14, 2025

How this D.C.-area dealer supported customers through the government shutdown

Ourisman Auto Group’s decreased ad spend delivers record October performance

Dealer Strategies

Nov 12, 2025

Ourisman Auto Group’s decreased ad spend delivers record October performance

Ohio dealer flags major discrepancies in wholesale vehicle condition reports

Dealer Strategies

Nov 10, 2025

Ohio dealer flags major discrepancies in wholesale vehicle condition reports

How one Subaru store turned AI appraisals into 30 extra car sales a month

Dealer Strategies

Nov 7, 2025

How one Subaru store turned AI appraisals into 30 extra car sales a month

Turning ownership into action: How Carter Myers Automotive builds accountability into its culture

Dealer Strategies

Nov 6, 2025

Turning ownership into action: How Carter Myers Automotive builds accountability into its culture

Data discipline drives new marketing direction at Szott Auto Group

Dealer Strategies

Nov 5, 2025

Data discipline drives new marketing direction at Szott Auto Group

Inside Van Horn’s AI-powered BDC playbook that’s rewriting dealership follow-up

Dealer Strategies

Nov 4, 2025

Inside Van Horn’s AI-powered BDC playbook that’s rewriting dealership follow-up

How Morgan Auto Group built a profitable mobile service operation from the ground up

Dealer Strategies

Oct 30, 2025

How Morgan Auto Group built a profitable mobile service operation from the ground up

How dealers are balancing data, instinct, and risk in today’s used car market

Dealer Strategies

Oct 29, 2025

How dealers are balancing data, instinct, and risk in today’s used car market

How one independent dealer is offsetting lost EV incentives with a booming service business

Dealer Strategies

Oct 28, 2025

How one independent dealer is offsetting lost EV incentives with a booming service business

Dealer Strategies

Dec 22, 2025

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5 min read

Why this Hyundai store sends a video follow-up to every single internet lead

"We want to be engaging and not just, you know, like an inflatable arm-flailing tube man outside the dealership," said Patrick Robertson, general manager at Hyundai of Cool Springs. (5 min. read)

Anna del Villar

Dealer Strategies

Dec 18, 2025

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4 min read

Why Strosnider Chevrolet joined the growing list of dealers rethinking wholesale auctions

“Business is challenging. But it’s also fun. I enjoy the challenge,” said Kevin Strosnider, Dealer Operator of Strosnider Chevrolet. (3 min. read)

Ash Savage

Dealer Strategies

Dec 17, 2025

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4 min read

How Toothman Ford’s 12-to-1 used-car strategy built a small-market powerhouse

“It’s not a great economy, so we try to make lemonade out of lemons every day,” said JR Toothman, owner of Toothman Ford. (4 min. read)

Ash Savage

Dealer Strategies

Dec 16, 2025

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5 min read

Mid-Atlantic dealer Andy Wright on why OEMs should scale back ‘destructive’ stair-step programs

"There's a pretty good argument that's being made out there consistently that [stair-step programs] lead to two-tier pricing,” Wright said on Daily Dealer Live. (5 min. read)

Anna del Villar

Dealer Strategies

Dec 12, 2025

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4 min read

How Pohanka Auto Group is making “no appointment needed” work in fixed ops

Operationally, the system rises or falls on what happens when the car hits the lane, explained VP and executive manager Tim Pohanka. (3 min. read)

Anna del Villar

Dealer Strategies

Dec 11, 2025

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4 min read

From loaner chaos to loyalty engine: How Ramsey Mazda built a 55% retention playbook

“The biggest thing is developing people to follow the processes,” said Fixed Ops Manager Manny Gonzalez. (4 min. read)

Ash Savage

Dealer Strategies

Dec 9, 2025

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4 min read

Transparency, convenience, and fun guide Steele Auto Group's video-driven sales process

Despite market changes, fluctuating interest rates, and inventory shifts, what dealerships can control is the customer experience. (3 min. read)

Anna del Villar

Dealer Strategies

Dec 1, 2025

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5 min read

One general manager’s system for lead handling accountability with no BDC

"If I have a total of 500 customers in a month at a store, I would expect a minimum of 500 follow-up attempts amongst the managers," said Nolan Brink, multi-store manager for Jim Shorkey Auto Group. (5 min. read)

Anna del Villar

Dealer Strategies

Nov 28, 2025

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5 min read

From Hellcats to hackers: How Swickard turned its stores into fraud-fighting fortresses

“We have not had a stolen vehicle in probably a year and a half to two years,” even though “sports cars... Hellcats have been a traditional pain for us,” said Robert Woolsey from Swickard Auto Group. (4 min. read)

Marcus Amick

Dealer Strategies

Nov 28, 2025

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4 min read

Catherine York Mace shares approach to immersive leadership training

“Every time I'm in a department, I have a notebook. I've kind of become a little notorious for it,” said Catherine York Mace, manager at Vann York Auto Group. (3 min. read)

Anna del Villar

Dealer Strategies

Nov 27, 2025

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4 min read

Why Cavender Auto Group is intentionally ‘overpaying’ for service drive trade-ins

Cavender routinely targets “from 95 to 100%” of book value on desirable service vehicles, aiming “to get as close to 100% on some, according to Eric Barbosa, vice president of variable operations. (3 min. read)

Marcus Amick

Dealer Strategies

Nov 25, 2025

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4 min read

Automaker parts markups are driving service customers to independents, warns Dave Rogers

OEM pricing strategy has created an affordability ceiling that makes service retention often mathematically impossible on certain vehicles. (3 min. read)

Anna del Villar

Dealer Strategies

Nov 21, 2025

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5 min read

From college QB to general manager: Zach Terrell’s leadership lessons from Zeigler Auto Group

"There are so many similarities between athletics and the car business," said general manager Zach Terrell. "The competitive landscape, the accountability.” (5 min. read)

Anna del Villar

Dealer Strategies

Nov 19, 2025

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4 min read

VADA Pres. Don Hall explains three mistakes holding service departments back

Virginia Automobile Dealers Association president Don Hall breaks down the industry’s biggest blind spot and the solutions dealers are still overlooking. (3 min. read)

Dealer Strategies

Nov 17, 2025

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4 min read

Used-car shortages are intensifying trade-in competition, says Brian Kramer

Many dealers are losing some of their best acquisition opportunities to CarMax and Carvana. (2 min. read)

Anna del Villar

Dealer Strategies

Nov 14, 2025

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4 min read

How this D.C.-area dealer supported customers through the government shutdown

Weeks without paychecks pushed federal employees to forego car purchases, delay service, decline maintenance, and approve only bare-minimum repairs. (3 min. read)

Anna del Villar

Dealer Strategies

Nov 12, 2025

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4 min read

Ourisman Auto Group’s decreased ad spend delivers record October performance

Ourisman Automotive Group has saved $2.8 million in advertising costs year-to-date compared to 2024. (3 min. read)

Anna del Villar

Dealer Strategies

Nov 10, 2025

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4 min read

Ohio dealer flags major discrepancies in wholesale vehicle condition reports

“I think the high-volume sellers have been allowed to write their own ticket,” said dealer Kable Derrow. (3 min. read)

Dealer Strategies

Nov 7, 2025

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4 min read

How one Subaru store turned AI appraisals into 30 extra car sales a month

“I didn’t think it was going to sell cars for me, but I thought it would start the conversation that people are having at their dinner table earlier, and it's moving up their buying cycle, which we’ve seen,” said General Manager Devin Kaulback. (3 min. read)

Ash Savage

Dealer Strategies

Nov 6, 2025

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5 min read

Turning ownership into action: How Carter Myers Automotive builds accountability into its culture

“In this next generation, they don't want to just come somewhere and clock in and clock out. They do want to be inspired, and they want to feel like they have ownership,” said CEO Liza Borches. (4 min. read)

Ash Savage

Dealer Strategies

Nov 5, 2025

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4 min read

Data discipline drives new marketing direction at Szott Auto Group

“We have really worked the last year or maybe two years with attributing our actual sales to the digital footprint that led up to that sale,” dealer principal Todd Szott shared. (3 min. read)

Ash Savage

Dealer Strategies

Nov 4, 2025

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4 min read

Inside Van Horn’s AI-powered BDC playbook that’s rewriting dealership follow-up

“I always tell the BDC agents as well that if you want to have a great relationship with you, with the sales consultants, call them,” said Brittney Dean, sales business development manager at Van Horn Automotive Group. (4 min. read)

Anna del Villar

Dealer Strategies

Oct 30, 2025

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4 min read

How Morgan Auto Group built a profitable mobile service operation from the ground up

“For any dealer looking to start mobile service, my best advice is simple: treat it like a real department, not a side hustle,” said fixed ops director Fadi Alzeideh. (4 min. read)

Ash Savage

Dealer Strategies

Oct 29, 2025

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4 min read

How dealers are balancing data, instinct, and risk in today’s used car market

Profits are holding even as SAAR is dropping, and dealers are balancing spreadsheets with street smarts to stay ahead. (3 min. read)

Anna del Villar

Dealer Strategies

Oct 28, 2025

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4 min read

How one independent dealer is offsetting lost EV incentives with a booming service business

“Once we've got the word out now, guess what? Busy. Booked. I'm going to add another truck and trailer opening up in Orange County soon,” said Alex Lawrence, founder and CEO of EV Auto. (3 min. read)

Anna del Villar