Dealer Strategies

News coverage of Daily Dealer Live segments

Dealer panel points out increasing role of AI in used vehicle acquisition

Dealer Strategies

Nov 9, 2026

Dealer panel points out increasing role of AI in used vehicle acquisition

Napleton Palatine Subaru secures buy-in on MPIs, efficiency gains

Dealer Strategies

Oct 19, 2026

Napleton Palatine Subaru secures buy-in on MPIs, efficiency gains

Norm Reeves' fixed ops director outlines 9 standards driving staff confidence, higher earnings

Dealer Strategies

Oct 6, 2026

Norm Reeves' fixed ops director outlines 9 standards driving staff confidence, higher earnings

Diehl fixed ops director names intentional role placement, 70% MPI standard as keys to scaling

Dealer Strategies

Oct 5, 2026

Diehl fixed ops director names intentional role placement, 70% MPI standard as keys to scaling

Rockin' robots ‘on a mission’ at Mercedes-Benz of Plano

Dealer Strategies

Sep 22, 2026

Rockin' robots ‘on a mission’ at Mercedes-Benz of Plano

Fixed ops leaders prioritize customer retention in roundtable discussion

Dealer Strategies

Sep 15, 2026

Fixed ops leaders prioritize customer retention in roundtable discussion

Scott Pharr buys Nissan store, navigates tornado hours later

Dealer Strategies

Sep 8, 2026

Scott Pharr buys Nissan store, navigates tornado hours later

Stuckey Automotive launches change to new DMS, CRM to fix tech stack

Dealer Strategies

Aug 31, 2026

Stuckey Automotive launches change to new DMS, CRM to fix tech stack

Texas dealerships work to stay cool as temps soar past 100

Dealer Strategies

Aug 24, 2026

Texas dealerships work to stay cool as temps soar past 100

Mark Miller Subaru launches Carvana-style purchase option

Dealer Strategies

Aug 24, 2026

Mark Miller Subaru launches Carvana-style purchase option

Lexus and Toyota of Montgomery stores set service records for five straight months

Dealer Strategies

Aug 24, 2026

Lexus and Toyota of Montgomery stores set service records for five straight months

Harris Auto Group uses service reviews, $49 oil changes to drive customer retention

Dealer Strategies

Aug 20, 2026

Harris Auto Group uses service reviews, $49 oil changes to drive customer retention

Niello Company hits 100% compliance with technicians' MPI submissions

Dealer Strategies

Aug 17, 2026

Niello Company hits 100% compliance with technicians' MPI submissions

Murdock CDJR tops $300K service gross by utilizing technology, processes

Dealer Strategies

Aug 12, 2026

Murdock CDJR tops $300K service gross by utilizing technology, processes

Bob Ruth Ford on acquiring 350+ used vehicles from consumers

Dealer Strategies

Aug 3, 2026

Bob Ruth Ford on acquiring 350+ used vehicles from consumers

Fixed ops and used cars power Honda Marysville's 'surprisingly good' July

Dealer Strategies

Jul 22, 2026

Fixed ops and used cars power Honda Marysville's 'surprisingly good' July

Preston Automotive's transparent pricing process scales to multiple stores

Dealer Strategies

Jul 21, 2026

Preston Automotive's transparent pricing process scales to multiple stores

Inspect what you expect: Inside one Chevy GM's daily accountability notebook

Dealer Strategies

Jul 18, 2026

Inspect what you expect: Inside one Chevy GM's daily accountability notebook

Downing Auto Group on logging the top stores for their brands in Louisiana

Dealer Strategies

Jul 13, 2026

Downing Auto Group on logging the top stores for their brands in Louisiana

Valley Kia's internet director on rebuilding a department, placing people in the right positions

Dealer Strategies

Jul 8, 2026

Valley Kia's internet director on rebuilding a department, placing people in the right positions

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

Dealer Strategies

Jul 7, 2026

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

Dealer Strategies

Jul 1, 2026

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

Sherwood Ford service business grows 40%, surpassing initial 30% goal

Dealer Strategies

Jun 30, 2026

Sherwood Ford service business grows 40%, surpassing initial 30% goal

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Dealer Strategies

Jun 30, 2026

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Dealer Strategies

Jun 24, 2026

Hawk Auto Group cuts volume by up to 20% with no change to revenue

Dealer Strategies

Nov 9, 2026

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3 min read

Dealer panel points out increasing role of AI in used vehicle acquisition

“It’s not a passive behavior when it comes to acquiring a car. It has to be proactive.” (5 min. read)

Richard Greene

Dealer Strategies

Oct 19, 2026

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3 min read

Napleton Palatine Subaru secures buy-in on MPIs, efficiency gains

Service manager cuts down on unapplied labor. (3 min. read)

Richard Greene

Dealer Strategies

Oct 6, 2026

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3 min read

Norm Reeves' fixed ops director outlines 9 standards driving staff confidence, higher earnings

"You think if you take someone and you hold them accountable, sometimes there could be negative consequences to that, but we've actually experienced quite the opposite." (4 min. read)

Ash Savage

Dealer Strategies

Oct 5, 2026

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3 min read

Diehl fixed ops director names intentional role placement, 70% MPI standard as keys to scaling

While 70% is the standard, Fixed Ops Director Matthew Whittenberger said it's more about the quality of the videos than the penetration. (4 min. read)

Richard Greene

Dealer Strategies

Sep 22, 2026

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4 min read

Rockin' robots ‘on a mission’ at Mercedes-Benz of Plano

They cut an estimated 30-45 minutes per parts delivery order. (4 min. read)

Julie Walker

Dealer Strategies

Sep 15, 2026

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3 min read

Fixed ops leaders prioritize customer retention in roundtable discussion

Growing mobile service path to keeping customers. (4 min. read)

Richard Greene

Dealer Strategies

Sep 8, 2026

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3 min read

Scott Pharr buys Nissan store, navigates tornado hours later

It was far from the start he envisioned after a long journey to owning his own dealership. (4 min. read)

Richard Greene

Dealer Strategies

Aug 31, 2026

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2 min read

Stuckey Automotive launches change to new DMS, CRM to fix tech stack

30 days in seven-store group seeing benefits (4 min. read)

Richard Greene

Dealer Strategies

Aug 24, 2026

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3 min read

Texas dealerships work to stay cool as temps soar past 100

Appointments, snow cones, schedule adjustments help to beat heat. (4 min. read)

Richard Greene

Dealer Strategies

Aug 24, 2026

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4 min read

Mark Miller Subaru launches Carvana-style purchase option

Customers can choose to 'skip the salesperson' on the group's main website (though AI agent 'No Sell Nell' is on hand to help). (3 min. read)

Julie Walker

Dealer Strategies

Aug 24, 2026

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2 min read

Lexus and Toyota of Montgomery stores set service records for five straight months

Focus on personnel, accountability and MPIs produce results. (3 min. read)

Richard Greene

Dealer Strategies

Aug 20, 2026

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2 min read

Harris Auto Group uses service reviews, $49 oil changes to drive customer retention

"Customers don't come back for a multitude of reasons, but it usually comes down to the way we treat our customers and the experience they have." (4 min. read)

Richard Greene

Dealer Strategies

Aug 17, 2026

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2 min read

Niello Company hits 100% compliance with technicians' MPI submissions

The group is now aiming for 90% open rates among customers receiving said MPIs. (4 min. read)

Richard Greene

Dealer Strategies

Aug 12, 2026

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2 min read

Murdock CDJR tops $300K service gross by utilizing technology, processes

Back in May, Phil Pecoraro, who acquired the store a year ago, had set the projection at $280,000. (4 min. read)

Richard Greene

Dealer Strategies

Aug 3, 2026

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3 min read

Bob Ruth Ford on acquiring 350+ used vehicles from consumers

“86% of the inventory we sell in the first 30 days,” Vice President Rob Dell said.

Richard Greene

Dealer Strategies

Jul 22, 2026

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2 min read

Fixed ops and used cars power Honda Marysville's 'surprisingly good' July

The group now employs 70 technicians, with room to grow. (3 min. read)

Julie Walker

Dealer Strategies

Jul 21, 2026

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3 min read

Preston Automotive's transparent pricing process scales to multiple stores

“Transparency doesn't mean the race to the bottom," JB Burnett, Preston’s executive GM, said. (3 min. read)

Julie Walker

Dealer Strategies

Jul 18, 2026

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2 min read

Inspect what you expect: Inside one Chevy GM's daily accountability notebook

“I do keep a pad, a notepad with me wherever I go,” GM Pat Malloy said. (3 min. read)

Julie Walker

Dealer Strategies

Jul 13, 2026

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2 min read

Downing Auto Group on logging the top stores for their brands in Louisiana

“Whether that’s a sales process, service drive process, or reporting, we look to have those core processes aligned regardless of manufacturer or location.” (3 min. read)

Richard Greene

Dealer Strategies

Jul 8, 2026

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2 min read

Valley Kia's internet director on rebuilding a department, placing people in the right positions

“Now this total happiness [runs] through the dealership, and I think that has pushed us through our record last month,” said Nicolas Velez. (3 min. read)

Julie Walker

Dealer Strategies

Jul 7, 2026

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2 min read

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

There’s been a 1,400% increase in strategic cargo theft of vehicles. (4 min. read)

Richard Greene

Dealer Strategies

Jul 1, 2026

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1 min read

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

“I want to be wherever my customers are, and Amazon believes that we’ll provide the same experience they do,” said EV Auto CEO and co-founder Alex Lawrence. (3 min. read)

Richard Greene

Dealer Strategies

Jun 30, 2026

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2 min read