Dealer Strategies

News coverage of Daily Dealer Live segments

Piazza fights store blindness, 5% drop in close rates with fresh eyes

Dealer Strategies

Jun 11, 2026

Piazza fights store blindness, 5% drop in close rates with fresh eyes

Fixed ops director flexes lifetime warranty, need for speed retention success

Dealer Strategies

Jun 9, 2026

Fixed ops director flexes lifetime warranty, need for speed retention success

How fixed ops success is fueling growth for Kunes Auto Group

Dealer Strategies

Jun 4, 2026

How fixed ops success is fueling growth for Kunes Auto Group

Bozard Ford grows mobile service force to 47 vans

Dealer Strategies

Jun 3, 2026

Bozard Ford grows mobile service force to 47 vans

Rohrman Auto's Nick Ruffolo on communication, $50 oil changes, retention

Dealer Strategies

Jun 2, 2026

Rohrman Auto's Nick Ruffolo on communication, $50 oil changes, retention

How Purdy Group USA runs a people-first operation

Dealer Strategies

May 26, 2026

How Purdy Group USA runs a people-first operation

How a U.S. Marine veteran’s service helps inform his leadership today

Dealer Strategies

May 26, 2026

How a U.S. Marine veteran’s service helps inform his leadership today

First (publicly known) AI agent-to-AI agent car deal goes down in Salt Lake City

Dealer Strategies

May 22, 2026

First (publicly known) AI agent-to-AI agent car deal goes down in Salt Lake City

Lupo on AppleTree Honda's platform consolidation, advisor retraining, mobile service push

Dealer Strategies

May 18, 2026

Lupo on AppleTree Honda's platform consolidation, advisor retraining, mobile service push

How Tom Wood Automotive is driving toward its MPI goal of 100%

Dealer Strategies

May 11, 2026

How Tom Wood Automotive is driving toward its MPI goal of 100%

Murdock CDJR's Phil Pecoraro is building a dealership with fixed ops leading the way

Dealer Strategies

May 6, 2026

Murdock CDJR's Phil Pecoraro is building a dealership with fixed ops leading the way

How Jason Graciano turned White Plains Honda's lease returns, service drive into a CPO machine

Dealer Strategies

May 4, 2026

How Jason Graciano turned White Plains Honda's lease returns, service drive into a CPO machine

Insurance offered at sale offers potential F&I boost for dealers

Dealer Strategies

Apr 30, 2026

Insurance offered at sale offers potential F&I boost for dealers

Despite headwinds, improving EV trends could create new dealer opportunities

Dealer Strategies

Apr 29, 2026

Despite headwinds, improving EV trends could create new dealer opportunities

How Colonial Ford of Plymouth became a top Super Duty truck dealer in New England

Dealer Strategies

Apr 28, 2026

How Colonial Ford of Plymouth became a top Super Duty truck dealer in New England

Robots earn their keep at McGovern Automotive Group (and play groovy tunes, too)

Dealer Strategies

Apr 28, 2026

Robots earn their keep at McGovern Automotive Group (and play groovy tunes, too)

Dealers should brace for pricing questions as IEEPA tariff refund process begins

Dealer Strategies

Apr 27, 2026

Dealers should brace for pricing questions as IEEPA tariff refund process begins

How one fixed ops director turned more menu choices into more money

Dealer Strategies

Apr 20, 2026

How one fixed ops director turned more menu choices into more money

NADA seeks answers on FTC warning letters in second webinar Friday

Dealer Strategies

Apr 17, 2026

NADA seeks answers on FTC warning letters in second webinar Friday

How Titus-Will Automotive Group built a photo department from scratch

Dealer Strategies

Apr 15, 2026

How Titus-Will Automotive Group built a photo department from scratch

How Niello Co.’s Fixed Ops Director employs AI to help monitor MPI videos

Dealer Strategies

Apr 14, 2026

How Niello Co.’s Fixed Ops Director employs AI to help monitor MPI videos

Dealer Strategies

Apr 13, 2026

Why Gold Coast Cadillac bets on the customer relationship to outlast its inventory problem

Dealership website speed: What it is, why it matters, and how to fix it

Dealer Strategies

Apr 9, 2026

Dealership website speed: What it is, why it matters, and how to fix it

Dealer Strategies

Apr 7, 2026

Why Fred Timbrook keeps building in rural markets that many avoid

Dealer Strategies

Apr 7, 2026

How Community Kia doubled its internet lead conversion with a 100% video response process

Dealer Strategies

Jun 11, 2026

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2 min read

Piazza fights store blindness, 5% drop in close rates with fresh eyes

"There's nothing like having a third-party outside person that's there, there to double-check you," said Fixed Ops Director Dave Rogers. (4 min. read)

Richard Greene

Dealer Strategies

Jun 9, 2026

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2 min read

Fixed ops director flexes lifetime warranty, need for speed retention success

He's aiming for a retention rate of 48-49%. (3 min. read)

Julie Walker

Dealer Strategies

Jun 4, 2026

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2 min read

How fixed ops success is fueling growth for Kunes Auto Group

Yes, one of the metrics involves MPI videos. (4 min. read)

Julie Walker

Dealer Strategies

Jun 3, 2026

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3 min read

Bozard Ford grows mobile service force to 47 vans

Dealership sees repair orders break 2K. (3 min. read)

Richard Greene

Dealer Strategies

Jun 2, 2026

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3 min read

Rohrman Auto's Nick Ruffolo on communication, $50 oil changes, retention

As fixed ops director for Rohrman, Ruffolo oversees 10 stores in Illinois and Wisconsin. (3 min. read)

Julie Walker

Dealer Strategies

May 26, 2026

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2 min read

How Purdy Group USA runs a people-first operation

One rule they aim to follow: Promote from within. (3 min. read)

Julie Walker

Dealer Strategies

May 26, 2026

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3 min read

How a U.S. Marine veteran’s service helps inform his leadership today

San Diego dealer Manny Sedano now owns five dealerships. (4 min. read)

Julie Walker

Dealer Strategies

May 22, 2026

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3 min read

First (publicly known) AI agent-to-AI agent car deal goes down in Salt Lake City

All thanks to a human named Chris Hudson, a general manager that likes to tinker with AI. (4 min. read)

Julie Walker

Dealer Strategies

May 18, 2026

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2 min read

Lupo on AppleTree Honda's platform consolidation, advisor retraining, mobile service push

"You're talking about brand defection, dealer defection, and you're capturing and recapturing those customers, bringing dealer-level service to their driveways."

Richard Greene

Dealer Strategies

May 11, 2026

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2 min read

How Tom Wood Automotive is driving toward its MPI goal of 100%

Quality MPI work is a must, Fixed Ops Director William Demaree said. (2 min. read)

Julie Walker

Dealer Strategies

May 6, 2026

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2 min read

Murdock CDJR's Phil Pecoraro is building a dealership with fixed ops leading the way

Fixed ops gross climbed from $150,000 to a projected $185,000 in a month. (3 min. read)

Julie Walker

Dealer Strategies

May 4, 2026

•

2 min read

How Jason Graciano turned White Plains Honda's lease returns, service drive into a CPO machine

The store scraped 70 used cars out of the service drive in April. (3 min. read)

Julie Walker

Dealer Strategies

Apr 30, 2026

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2 min read

Insurance offered at sale offers potential F&I boost for dealers

Dealers presenting insurance quotes to customers during the purchase process earned an additional $343 per transaction on F&I. (3 min. read)

Richard Greene

Dealer Strategies

Apr 29, 2026

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2 min read

Despite headwinds, improving EV trends could create new dealer opportunities

Several highly anticipated EVs are set to hit the market this year. (3 min. read)

Marcus Amick

Dealer Strategies

Apr 28, 2026

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2 min read

How Colonial Ford of Plymouth became a top Super Duty truck dealer in New England

The store’s GM says truck drivers shop on what the truck can do and how fast they need it, not on deals. (3 min. read)

Julie Walker

Dealer Strategies

Apr 28, 2026

•

2 min read

Robots earn their keep at McGovern Automotive Group (and play groovy tunes, too)

The monthly robot rental cost runs less than hiring an additional parts runner. (4 min. read)

Julie Walker

Dealer Strategies

Apr 27, 2026

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2 min read

Dealers should brace for pricing questions as IEEPA tariff refund process begins

The tariff refunds could create opportunities for dealers, but they also add another layer of complexity. (3 min. read)

Marcus Amick

Dealer Strategies

Apr 20, 2026

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2 min read

How one fixed ops director turned more menu choices into more money

"We believe in 100% of the time for 100% of the services," said Chris McPhillips, a fixed ops director in Cool Springs, Tenn. (3 min. read)

Julie Walker

Dealer Strategies

Apr 17, 2026

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2 min read

NADA seeks answers on FTC warning letters in second webinar Friday

Clarification on doc fees, enforcement sought by dealers. (3 min. read)

Richard Greene

Dealer Strategies

Apr 15, 2026

•

5 min read

How Titus-Will Automotive Group built a photo department from scratch

Photography affects every department of a dealership. (3 min. read)

Julie Walker

Dealer Strategies

Apr 14, 2026

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4 min read

How Niello Co.’s Fixed Ops Director employs AI to help monitor MPI videos

Tully Williams found that consistency was the biggest area to improve. (2 min. read)

Julie Walker

Dealer Strategies

Apr 13, 2026

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4 min read

Why Gold Coast Cadillac bets on the customer relationship to outlast its inventory problem

"I see this time as an opportunity to gobble up market share by doing things that other dealers won't do," said Executive VP and dealer partner Bill Camastro. (3 min. read)

Julie Walker

Dealer Strategies

Apr 9, 2026

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3 min read

Dealership website speed: What it is, why it matters, and how to fix it

"You've built this incredible showroom... and then they have a digital showroom that nobody sees because it's slow and sluggish," said Doug Karr, Principal SEO at Overfuel. (2 min. read)

Dealer Strategies

Apr 7, 2026

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4 min read

Why Fred Timbrook keeps building in rural markets that many avoid

The CEO of Timbrook Automotive breaks down the discipline, tradeoffs, and long-term bet behind his 20-rooftop rural strategy. (3 min. read)

Julie Walker

Dealer Strategies

Apr 7, 2026

•

4 min read

How Community Kia doubled its internet lead conversion with a 100% video response process

‘I believe it probably, at a minimum, has doubled the success we've had on internet leads,' said General Sales Manager Bryan Gelfand. (3 min. read)

Julie Walker