Dealer Strategies

News coverage of Daily Dealer Live segments

Downing Auto Group on logging the top stores for their brands in Louisiana

Dealer Strategies

Jul 13, 2026

Downing Auto Group on logging the top stores for their brands in Louisiana

Valley Kia's internet director on rebuilding a department, placing people in the right positions

Dealer Strategies

Jul 8, 2026

Valley Kia's internet director on rebuilding a department, placing people in the right positions

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

Dealer Strategies

Jul 7, 2026

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

Dealer Strategies

Jul 1, 2026

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

Sherwood Ford service business grows 40%, surpassing initial 30% goal

Dealer Strategies

Jun 30, 2026

Sherwood Ford service business grows 40%, surpassing initial 30% goal

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Dealer Strategies

Jun 30, 2026

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Dealer Strategies

Jun 24, 2026

Hawk Auto Group cuts volume by up to 20% with no change to revenue

Keep rolling: All American Ford finds new ways to perfect mobile service

Dealer Strategies

Jun 23, 2026

Keep rolling: All American Ford finds new ways to perfect mobile service

McGovern CDJR on turning leads to sales: 'Connecting is the biggest thing'

Dealer Strategies

Jun 18, 2026

McGovern CDJR on turning leads to sales: 'Connecting is the biggest thing'

Dealer Strategies

Jun 16, 2026

Toyota dealer logs three record months tied to use of MPI videos

Piazza fights store blindness, 5% drop in close rates with fresh eyes

Dealer Strategies

Jun 11, 2026

Piazza fights store blindness, 5% drop in close rates with fresh eyes

Fixed ops director flexes lifetime warranty, need for speed retention success

Dealer Strategies

Jun 9, 2026

Fixed ops director flexes lifetime warranty, need for speed retention success

How fixed ops success is fueling growth for Kunes Auto Group

Dealer Strategies

Jun 4, 2026

How fixed ops success is fueling growth for Kunes Auto Group

Bozard Ford grows mobile service force to 47 vans

Dealer Strategies

Jun 3, 2026

Bozard Ford grows mobile service force to 47 vans

Rohrman Auto's Nick Ruffolo on communication, $50 oil changes, retention

Dealer Strategies

Jun 2, 2026

Rohrman Auto's Nick Ruffolo on communication, $50 oil changes, retention

How Purdy Group USA runs a people-first operation

Dealer Strategies

May 26, 2026

How Purdy Group USA runs a people-first operation

How a U.S. Marine veteran’s service helps inform his leadership today

Dealer Strategies

May 26, 2026

How a U.S. Marine veteran’s service helps inform his leadership today

First (publicly known) AI agent-to-AI agent car deal goes down in Salt Lake City

Dealer Strategies

May 22, 2026

First (publicly known) AI agent-to-AI agent car deal goes down in Salt Lake City

Lupo on AppleTree Honda's platform consolidation, advisor retraining, mobile service push

Dealer Strategies

May 18, 2026

Lupo on AppleTree Honda's platform consolidation, advisor retraining, mobile service push

How Tom Wood Automotive is driving toward its MPI goal of 100%

Dealer Strategies

May 11, 2026

How Tom Wood Automotive is driving toward its MPI goal of 100%

Murdock CDJR's Phil Pecoraro is building a dealership with fixed ops leading the way

Dealer Strategies

May 6, 2026

Murdock CDJR's Phil Pecoraro is building a dealership with fixed ops leading the way

How Jason Graciano turned White Plains Honda's lease returns, service drive into a CPO machine

Dealer Strategies

May 4, 2026

How Jason Graciano turned White Plains Honda's lease returns, service drive into a CPO machine

Insurance offered at sale offers potential F&I boost for dealers

Dealer Strategies

Apr 30, 2026

Insurance offered at sale offers potential F&I boost for dealers

Despite headwinds, improving EV trends could create new dealer opportunities

Dealer Strategies

Apr 29, 2026

Despite headwinds, improving EV trends could create new dealer opportunities

How Colonial Ford of Plymouth became a top Super Duty truck dealer in New England

Dealer Strategies

Apr 28, 2026

How Colonial Ford of Plymouth became a top Super Duty truck dealer in New England

Dealer Strategies

Jul 13, 2026

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2 min read

Downing Auto Group on logging the top stores for their brands in Louisiana

“Whether that’s a sales process, service drive process, or reporting, we look to have those core processes aligned regardless of manufacturer or location.” (3 min. read)

Richard Greene

Dealer Strategies

Jul 8, 2026

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2 min read

Valley Kia's internet director on rebuilding a department, placing people in the right positions

“Now this total happiness [runs] through the dealership, and I think that has pushed us through our record last month,” said Nicolas Velez. (3 min. read)

Julie Walker

Dealer Strategies

Jul 7, 2026

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2 min read

U.S. auto theft declines 23% even as smarter, tech-driven schemes soar

There’s been a 1,400% increase in strategic cargo theft of vehicles. (4 min. read)

Richard Greene

Dealer Strategies

Jul 1, 2026

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1 min read

EV Auto joins Amazon Auto as the first non-franchise dealer on platform

“I want to be wherever my customers are, and Amazon believes that we’ll provide the same experience they do,” said EV Auto CEO and co-founder Alex Lawrence. (3 min. read)

Richard Greene

Dealer Strategies

Jun 30, 2026

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2 min read

Sherwood Ford service business grows 40%, surpassing initial 30% goal

“We’ve completely changed what we do and how we do it," said Service Director Damon Egan. (4 min. read)

Richard Greene

Dealer Strategies

Jun 30, 2026

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2 min read

CDK's Dave Thomas: Dealers should tune out EV politics and focus on customers

Thomas' comments follow recent policy developments, including restrictions on Chinese-connected automakers such as Polestar. (3 min. read)

Marcus Amick

Dealer Strategies

Jun 24, 2026

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2 min read

Hawk Auto Group cuts volume by up to 20% with no change to revenue

“We’re doing less, making the same,” said Director of Parts Operations Vince McIsaac. (3 min. read)

Richard Greene

Dealer Strategies

Jun 23, 2026

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2 min read

Keep rolling: All American Ford finds new ways to perfect mobile service

And that includes booking mobile appointments for all new cars upon delivery. (3 min. read)

Julie Walker

Dealer Strategies

Jun 18, 2026

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3 min read

McGovern CDJR on turning leads to sales: 'Connecting is the biggest thing'

One of the top ideas he’s kicking around is connecting with customers in his area by capitalizing on the excitement of the World Cup. (4 min. read)

Richard Greene

Dealer Strategies

Jun 16, 2026

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2 min read

Toyota dealer logs three record months tied to use of MPI videos

“That’s what I’ve instilled into my technicians. ‘Hey, you’re the doctor. They want to hear from you.’" shared Service Director Joel Love.

Richard Greene

Dealer Strategies

Jun 11, 2026

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2 min read

Piazza fights store blindness, 5% drop in close rates with fresh eyes

"There's nothing like having a third-party outside person that's there, there to double-check you," said Fixed Ops Director Dave Rogers. (4 min. read)

Richard Greene

Dealer Strategies

Jun 9, 2026

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2 min read

Fixed ops director flexes lifetime warranty, need for speed retention success

He's aiming for a retention rate of 48-49%. (3 min. read)

Julie Walker

Dealer Strategies

Jun 4, 2026

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2 min read

How fixed ops success is fueling growth for Kunes Auto Group

Yes, one of the metrics involves MPI videos. (4 min. read)

Julie Walker

Dealer Strategies

Jun 3, 2026

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3 min read

Bozard Ford grows mobile service force to 47 vans

Dealership sees repair orders break 2K. (3 min. read)

Richard Greene

Dealer Strategies

Jun 2, 2026

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3 min read

Rohrman Auto's Nick Ruffolo on communication, $50 oil changes, retention

As fixed ops director for Rohrman, Ruffolo oversees 10 stores in Illinois and Wisconsin. (3 min. read)

Julie Walker

Dealer Strategies

May 26, 2026

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2 min read

How Purdy Group USA runs a people-first operation

One rule they aim to follow: Promote from within. (3 min. read)

Julie Walker

Dealer Strategies

May 26, 2026

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3 min read

How a U.S. Marine veteran’s service helps inform his leadership today

San Diego dealer Manny Sedano now owns five dealerships. (4 min. read)

Julie Walker

Dealer Strategies

May 22, 2026

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3 min read

First (publicly known) AI agent-to-AI agent car deal goes down in Salt Lake City

All thanks to a human named Chris Hudson, a general manager that likes to tinker with AI. (4 min. read)

Julie Walker

Dealer Strategies

May 18, 2026

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2 min read

Lupo on AppleTree Honda's platform consolidation, advisor retraining, mobile service push

"You're talking about brand defection, dealer defection, and you're capturing and recapturing those customers, bringing dealer-level service to their driveways."

Richard Greene

Dealer Strategies

May 11, 2026

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2 min read

How Tom Wood Automotive is driving toward its MPI goal of 100%

Quality MPI work is a must, Fixed Ops Director William Demaree said. (2 min. read)

Julie Walker

Dealer Strategies

May 6, 2026

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2 min read

Murdock CDJR's Phil Pecoraro is building a dealership with fixed ops leading the way

Fixed ops gross climbed from $150,000 to a projected $185,000 in a month. (3 min. read)

Julie Walker

Dealer Strategies

May 4, 2026

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2 min read

How Jason Graciano turned White Plains Honda's lease returns, service drive into a CPO machine

The store scraped 70 used cars out of the service drive in April. (3 min. read)

Julie Walker

Dealer Strategies

Apr 30, 2026

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2 min read

Insurance offered at sale offers potential F&I boost for dealers

Dealers presenting insurance quotes to customers during the purchase process earned an additional $343 per transaction on F&I. (3 min. read)

Richard Greene

Dealer Strategies

Apr 29, 2026

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2 min read

Despite headwinds, improving EV trends could create new dealer opportunities

Several highly anticipated EVs are set to hit the market this year. (3 min. read)

Marcus Amick

Dealer Strategies

Apr 28, 2026

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2 min read

How Colonial Ford of Plymouth became a top Super Duty truck dealer in New England

The store’s GM says truck drivers shop on what the truck can do and how fast they need it, not on deals. (3 min. read)

Julie Walker