Insights & Trends

Podium debuts Jerry 2.0 with fully customizable AI agents for car dealers

"We learned that what makes a great AI employee is the same as what makes a great human employee,” said Eric Rea, co-founder and CEO of Podium. (5 min. read)

Why auto lenders are trading their spreadsheets for real-time risk engines

This is the biggest change in how auto lenders manage risk in decades. (4 min. read)

Toma CEO Monik Pamecha explains why more car dealers are going ‘all-in’ on AI

“We built the product thinking that it's for people who don't want to have anything to do with AI,” Pamecha said. “It turns out there is this class of employees we're seeing within the dealership who are really savvy.” (4 min. read)

Credit card fees are gaining traction in auto retail, but missteps can trigger penalties

Dealer Pay CEO Julie Douglas joined the Daily Dealer Live show to discuss the complexities of managing compliance concerns with credit card fees. (4 min. read)

Why dealerships are breaking up with widgets for good

Insight from the first-ever Automotive Leadership Roundtable. (5 min. read)

The top 3 ways digital technology can boost your bottom line in 2025

Traditional titling processes hold dealers back, but modern tools are changing the rulebook for the auto industry. (5 min. read)

The untapped potential of embedded auto insurance in car dealerships

The current state of premium costs has sparked an unprecedented wave of shoppers looking to switch out their policy for a lower rate. (5 min. read)

The 2-minute difference that can boost dealership profits

Speed is key when it comes to handling customer phone calls. (5 min. read)

Why auto marketers can’t ignore multiscreen TV strategies

For auto marketers, every phase of the car buying journey is important to developing a relationship with consumers. (4 min. read)

Ultra-luxury automakers confront challenges in key markets

Even with its ups and downs, the ultra-luxury market continues to be an appealing sector for car makers. (4 min. read)

New car inventory spike continues to produce targeted price drops

While performance continues to vary heavily between brands, the car market as a whole is somewhat moderating. (4 min. read)

Inside the ugly collapse of Fisker

From a promising electric vehicle (EV) innovator worth $2.9 billion — to bankruptcy. (5 min. read)

Dealerships are prime targets for post-hurricane scams

Scammers notoriously exploit businesses after natural disasters. When things get chaotic, they jump at the chance to take advantage. (4 min. read)

Auto industry companies embrace generative A.I. boom

The growing interest in using A.I. to enhance dealer operations is spawning a surge in new investments. (4 min. read)

Rivian could be the next Tesla – but it has a long ways to go

Rivian has had to endure some major challenges stemming from the fluctuating dynamics of the business. (5 min. read)

Why Volvo Cars is rethinking its EV game plan

Go deeper (4 min. read)

The unexpected twist in the used car market

Go deeper (3 min. read)

29 crowd-sourced dealership best practices to combat the CDK Global outages

Plus – How over 20 vendors are stepping up to help out

Why Phones Are Still the Dealership's Unsung Hero