Driving the news: Team Velocity and VINCUE have partnered up to launch Trade Cycle Intelligence, a new platform helping dealers automate the trade-in cycle for previously sold customers.
For context: Dealers have historically identified trade-in opportunities through manual DMS searches, CRM filters, or one-off data-mining tools.
But this system combines customer and equity data from Team Velocity with market and inventory performance data from VINCUE to help dealers generate more return-to-market transactions.
Service advisors can scan VINs at check-in to see trade values and instantly create personalized, equity-driven upgrade offers.
And acquisition managers can see a feed of customers flagged as likely to trade, and then use AI (co-developed with Spyne) to reach out automatically via text or email.
What they're saying: "AI doesn't replace people—it rewards those who use it," said Brian Benstock, Vice President and General Manager of Paragon Acura and Paragon Honda. "Six cars sold from service? Ancient history. Thirty-five's the new baseline. This isn't a disruption. It's domination."
Brian Benstock
Big picture: Many dealers are spending thousands on auction fees and conquest leads while completely ignoring the easiest used car inventory source they have—customers who already bought from them.
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