Vitas at CDG

Daily News

NAMAD 2025: Unanswered calls, slow follow-ups are hurting dealership service retention

Sep 1, 2025

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5 min read

NAMAD 2025: Unanswered calls, slow follow-ups are hurting dealership service retention

“If a customer has to call us for a status, we’ve already failed them,” said Simonds, EVP of Automotive with Numa. (4 min. read)

Ash Savage

Daily News

Jul 18, 2025

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4 min read

Hyundai’s new loyalty program rewards routine, not big-ticket spending

For dealers, it could be a light lift with clear upside in the service lane and at the desk. (3 min. read)

Ash Savage

Daily News

Former Tesla insider joins direct-to-consumer sales debate: Let the best model win

Jul 17, 2025

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5 min read

Former Tesla insider joins direct-to-consumer sales debate: Let the best model win

Farzad Mesbahi’s take is pro-consumer. Not anti-dealer. If direct works better, great. And if franchise stores deliver more, the market should back it. (4 min. read)

Ash Savage

Daily News

In-person auto shows still move metal—even in a digital age

Apr 11, 2025

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4 min read

In-person auto shows still move metal—even in a digital age

Digital retail is ramping up—but physical shows are still doing what screens can’t: changing minds and moving people down the funnel. (3 min. read)

Ash Savage