Driving the news: AI-powered conversational platform Mia Labs has raised $20 million in Series A funding led by Permanent Capital Ventures, bringing the company’s total capital raised to $29 million.
For context: Mia replaces fragmented dealership communication tools (legacy call centers, IVRs, and standalone chatbots, etc.) with a single AI-native system that operates across departments and channels.
The details: The round included participation from Norwest, earlier investors Eniac Ventures, Vine Ventures, Analog Ventures, and Logos Fund, plus strategic automotive investors including Car Dealership Guy founder Yossi Levi.
Mia has helped dealers book more than 130,000 sales and service appointments, saving over 1.5 million human hours while generating $45 million extra in revenue.
What they're saying: "In today's competitive landscape, dealerships can't afford outdated tools and broken data that slow them down," said Brian Hoang, CEO and co-founder of Mia Labs. "We're directly addressing this by building the most sophisticated AI super employee in the automotive space.
Bottom line: AI adoption in automotive retail is past the pilot phase and moving into production at scale, which will likely accelerate consolidation among vendors as dealerships standardize.
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