As vehicles add more electronics, sensors, and software, dealership service departments need new skills and resources to keep up, Eric Meahan, managing director of Repair360, told CDG News.
In short: Dealers should keep investing in technicians and the tools that support them, Meahan said.
Advanced diagnostic tools and accurate repair information are critical, and modern diagnostics can help guide the repair process, he said.
“As vehicles become more complex, service departments need access to current OEM repair information, diagnostic equipment, and ongoing training to keep pace with new systems,” Meahan said via email. “Mechanical expertise will remain fundamental, while knowledge of electronics, software, vehicle networks, diagnostics, and calibration will become increasingly important.”
Why it matters: Meahan believes the right training, tools, and repair information can improve productivity, reduce repair delays, and protect service profitability.
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Between the lines: He also stressed the need to strengthen the technician pipeline via similar methods.
That means attracting, developing, and retaining the next generation of techs, he said, through relationships with technical schools, community colleges, and training programs, plus continued education and mentorship.
“Building a strong technician pipeline starts with creating more opportunities for people to see automotive repair as a skilled, long-term career,” Meahan said. “Creating that connection between education, hands-on experience, and long-term career development can help dealerships continue bringing skilled technicians into the industry.”
Bottom line: Dealers that invest in their techs now, in both training and recruiting, will be better positioned as service demands grow.
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