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AI in auto lending, salespeople improve the car buying experience, automakers report Feb. U.S. sales

Go deeper: 5 min. read

Hey everyone. Join us tomorrow at 9 a.m. EST for our 9th Car Dealership Guy ReactionCast—a live discussion you won’t want to miss.

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EV batteries cost 20% less year-over-year in 2024:

On top of that—by 2026—costs could drop another ~30%.

And since the battery is the most expensive component of an EV—

Analysts are predicting price parity between new EVs and gas-powered cars as battery costs continue to drop.

Bottom line: Cheaper batteries are a win for EV makers—now they just have to sell some hesitant buyers on the long-term math.

(Data/graph source: Bloomberg NEF / Recurrent)

1. Auto lenders turn to AI to cut loan processing costs and time

About 80% of new cars in the U.S. are financed—but every loan comes with 40 to 80 pages of paperwork that needs processing, verification, and compliance checks.

Driving the news: To cut time and costs, lenders are turning to AI, using automation to scan documents, verify identities, and analyze data at a scale humans can’t match.

For example—Upstart is expanding its AI-powered auto refinance systems, while Capital One’s new Chat Concierge helps dealerships handle financing questions and options.

But 55% of dealer finance teams are unsure—worried about job losses and reduced human oversight in loan approvals … (Go deeper: 3 min. read)

Stay informed in just 5 minutes a day.

CDG Bites brings you sharp insights, delivered every weekday in audio.

2. Dealership sales teams are earning higher marks from customers—survey

Car salespeople may finally be shedding some old stereotypes—at least according to a new CDK Global report.

  • A survey of over 11,000 shoppers found more buyers now say salespeople use time efficiently, know their products well, and provide clear explanations.

  • In 2024, 85% of shoppers called their salesperson consistently professional, up from 81% in 2022.

But skepticism remains—another report from Porch Group Media shows that 99% of shoppers still expect a hassle, and over half say they’d buy more often if the process were easier.

The upside? Dealerships that simplify the experience could see a 24% sales boost … (Go deeper: 3 min. read)

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3. Hyundai posts record February U.S. sales while Ford and Toyota slip

Hyundai hit another record February sales, with hybrids up 57% and EVs climbing 35%.

Kia and Genesis also posted strong gains—meanwhile—-Mazda and Subaru kept momentum, with Subaru marking its 31st straight month of growth.

But Ford struggled, with sales down nearly 9% and Lincoln plunging over 20%, while Toyota and Honda also saw declines … (Go deeper: 2 min. read)

Have a tip for our editorial team? Send us your scoop at [email protected].

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— CDG

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